Services

The value of your nurse call investment increases through West-Com’s contracts with Group Purchasing Organizations, such as Broadlane, HealthTrust, Premier, and U.S. GSA. Please contact us for details and pricing.

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West-Com & T.V., inc. provides the best hospital communication systems on the market by representing West-Com Nurse Call Systems, Inc.,as well as other industry leading healthcare service providers. We are committed to providing our customers with the best products available, as well as providing excellent sales, 24/7/365 service and support to ensure a greater experience for our customers across the board. West-Com understands the healthcare industry at its core, and is prepared to meet your facility’s individual needs, backed with free factory training and support for the life of your nurse call system. Our staff of factory-trained sales and technical personnel is always ready to assist you, whether it is a quick and reliable response to general questions or support for technical issues. With West-Com on your side, you can count on creating a more efficient, functional and cost-effective medical environment for your staff and patients.

Communication Consultation

West-Com & T.V., inc, understands the communication challenges the healthcare industry faces, and we believe that the West-Call Nurse Call systems reflect the best products to meet the needs of the medical environment’s communication requirement. We understand the need for flexibility and quality communication in the workplace. Whether it is to increase the facility’s response time to patient requests, reduce floor noise, increase staff productivity, improve communication tools, or to have accurate patient and staffing reports, West-Com will provide solutions that work for you by performing free on-site evaluations and demonstrations to ensure we meet your individual needs.

Installation

All of our West-Com & T.V., inc. field managers and installers are factory-trained and certified on all West-Call systems, and know how to handle working in the most difficult situations. It is important to make sure your system is being installed by qualified personnel who know the system and understand the healthcare environment. Installation can often occur even while patients are still on the floor, so work is done properly, quietly, and professionally to reinforce patient confidence, including the use of all infection control procedures.

System Deployment

From the sales process through the completion of the installation, West-Com will provide a project liaison to help ensure your healthcare communication products work to meet the needs of your individual facility.

Our sales process begins with our free on-site evaluations and product demonstrations. Our sales force works diligently with the customer to determine the needs of the facility to provide the most efficient cost effective solution possible. West-Com frequently works with the facility’s architect and/or the customer’s consultant to assist with a design/build approach to projects. West-Com staffs a CAD specialist to provide shop drawings as needed per project. Our project and field managers work with the sales force and the installation team throughout the project to ensure the facility’s needs and expectations are met.

Service and Maintenance

West-Com is committed to providing the facility’s staff the ability and knowledge to maintain your own West-Call system by providing West-Call Nurse Call free training courses. These courses focus instruction hospital personnel on the administration and maintenance of all your systems, for the life of the system. The courses offer quality instruction from certified technical support personnel as well as product design engineers and are designed to give your staff a hands-on learning experience that mirrors realistic field conditions. Courses are updated throughout the year to ensure your staff is up to date with the latest changes, products and troubleshooting solutions. The training courses are offered at the Fairfield, CA corporate office.

Whenever you need service, we are here. West-Com & T.V., inc. provides on-call service 24 hours a day, 365 days a year. Scheduled maintenance checkups and services are also available.