Services
West-Com & TV, Inc.’s service offerings extend far beyond our product line. Every project begins with a detailed discovery process involving input from all of the key stakeholders, and is designed to help us deliver the best possible solution to meet the needs of every member of the care team. Beyond the integration of healthcare communication tools and platforms, the West-Com & TV, Inc. team provides unparalleled service and support -- 24 | 7 | 365.
Design
West-Com & TV, Inc. has over 35 years of experience designing nurse call systems that meet the needs of our healthcare customers. Each healthcare facility has unique challenges, ranging from building constraints to patient safety concerns. Our clinical discovery process provides the necessary framework that will help identify the healthcare challenges and initiatives for the nurse call solution to address and solve.
Installation
West-Com & TV, Inc.’s factory trained and certified technicians understand the sensitive and complex nature of healthcare environments. Installation schedules are designed to be flexible enough to accommodate the facility’s workflow and patient census while maximizing efficiency. All technicians receive ongoing skills and systems training, along with required annual training related to working in healthcare environments.
Implementation
The implementation of the technology solution is often done in phases to ensure that all staff members understand how to utilize the technology within their daily workflows, and fully utilize the powerful tools available to make their jobs easier and help them achieve their care outcomes. West-Com & TV, Inc. provides training for all staff once the installed system is live. Our goal is to ensure that all users understand the system design, features and benefits, and are comfortable with how to incorporate and use the new technology in their daily routine.
Support
West-Com & TV, Inc. provides customer and technical support 24 | 7 | 365. Our Technical Support team is based in Fairfield, CA, and our Service Technicians are all employees of the company. On-site emergency response times are guaranteed, day or night. All West-Com manufactured components come with a five-year standard warranty.
Technical Training
All facilities receive complimentary technical training for the life of their West-Com system. Held onsite at the manufacturing facility in Fairfield, CA, there is no limit to the number of times or the number of employees facilities can enroll in West-Com’s ongoing technical training program. Registration includes free tuition; all other expenses (travel, meals, etc.) are the responsibility of the facility.
Training modules include:
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Technical Solutions and Installation (1 week)
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Application Solutions and Integrations (1 week)
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System Design and Layout (3 days)
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Power User (2 days)
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System Maintenance (3 days)
Consulting
Nurse call systems often integrate with other information systems and equipment to provide a complete patient safety, communication, and clinical workflow solution. West-Com & TV., Inc. has the expertise and experience to help care providers navigate the complex designs of these integrations, often helping them save tens of thousands of dollars in the process. West-Com technology almost always provides a direct integration to other healthcare information systems, eliminating the need for third party middleware, and enabling a customized solution for every care environment.