Solutions Designed for Your Healthcare Environment
West-Com & TV, Inc. provides healthcare organizations with powerful tools designed to improve and facilitate communication, collaboration, workflow, and trust between care providers, patients, family members, and support personnel. Our products span the care continuum, from multi-campus healthcare organizations to single clinic solutions. Discover the solutions available for your patient care environment.
West-Com’s highest priority is improving patient safety. A patient who is in a hospital for a four-day stay may interact with fifty different employees, including physicians, nurses, technicians, and others. Keeping team members, the patient and their family members informed regarding the patient’s care plan, status, precautions, allergies, ongoing treatments and medications improves the patient’s safety and healthcare quality. West-Com’s solutions are designed to facilitate patient care continuity and safety for all involved with the patient’s care and help protect patients from errors, injuries, accidents, and infections.
Consumerism is on the rise in healthcare. Patients are now viewing health the same way they do other services. They expect a seamless, personalized care experience with minimal wait times. Wait times in the clinic setting are a burden for patients and have a direct influence on patient satisfaction and their perception of clinical quality. West-Com helps clinics improve patient flow by reducing patient flow delays that occur in all phases of the patient visit.
Families seek communities that create an environment of freedom and encourage seniors to engage in daily life activities, while at the same time promoting a sense of security, safety and dignity. West-Com solutions provide residents with confidence that their quality of life will not be compromised.
CMS continues to implement and promote strategies to improve patient care quality across multiple settings. Post-Acute Care facilities, which include Skilled Nursing, Subacute Care, Long-Term Care Hospitals, and Inpatient Rehabilitation Facilities, play a major role in their plan to increase the quality of care while reducing care costs. West-Com’s Post-Acute Care solution helps caregivers do the one thing that matters most – making patients healthier. Our workflow and communication solutions improve the safety of the patient care environment and enhance the quality of care.
WEST-COM & TV SOLUTION INTEGRATIONS
West-Com recognizes the increasing demands from CMS for healthcare organizations to improve patient outcomes. Facilities must find ways to fully utilize their resources to reduce cost and improve patient safety, workflow, and communications. Data silos are often a hindrance to achieving these initiatives and are barriers to collaboration and information accessibility. West-Com’s bidirectional interfaces and native data integrations extend workflow beyond nurse call, without the need for expensive third-party software. Our interfaces also provide patients with information regarding their care plans and help prevent unwarranted anxiety.
The EMR interface receives and parses transactions from the EMR and transforms them into meaningful information used to improve patient care. For example, ORM and ORU transactions can be sampled for information regarding pain assessments, mobility evaluations or glucose measurements. The resulting data can be used to involve the patients in their care plan, improve patient safety, and improve workflow and overall patient satisfaction.
The bed advisory gateway receives enhanced information from certified bed vendors to improve patient safety. If a patient or family member changes the bed to a non-compliant configuration, patient care staff are notified. Wireless beds do not require the bed to be plugged into the nurse call to receive bed notifications. Bed compliance information can be received from other systems, and alarms may be automatically silenced when a caregiver enters a room if using location services.
The staff scheduling interface shares staff assignment information with other systems. Assignments can be made from any shared system, and the information is synced with all shared systems.
The ADT interface receives current patient demographic and patient location information from ADT transactions. This information is used to improve staff workflow, engage the patient and family, and trigger events based on patient location transactions.
The staff directory interface receives current staff information from one central location. There is no longer the need to spend resources on keeping the nurse call staff information up to date. Staff directory files are also used when syncing staff files with other systems using our bidirectional interface.
The lab interface is used to notify caregivers and patients when lab results are requested or available. Transactions can also be sampled for specific lab results.
The location interface allows nurse call applications to identify staff members and display their locations. This information can be used to trigger events such as displaying a caregiver’s name and picture when a staff member enters the patient’s room or providing hygiene reminders. It can also be used to improve patient care analytics.