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West-Com & T.V., Inc. and Adventist Health Announce Partnership


FAIRFIELD, CA (August 16, 2023)

Adventist Health has awarded West-Com & T.V., Inc. a sole source enterprise partnership agreement to standardize the systems and devices for nurse call communication systems and related enterprise methodology across all acute Adventist Health markets over the next five to seven years. The enterprise transition is expected to be complete by 2030.


The selected technology platform— Connect™— is manufactured by West-Com Nurse Call Systems, Inc., a leader in nurse call innovation for more than 40 years. Connect offers healthcare organizations powerful tools designed to improve and facilitate communication, collaboration, workflow and trust between care providers, patients, family members and support personnel. It is an enterprise solution and the cornerstone of the standardization project, enabling Adventist Health to develop a standard of excellence across care processes that support modern and consistent care delivery. Connect will support interfaces with Umano beds, Cerner EHR and Cerner CareAware Connect.


The core design principles of Connect resonated with Adventist Health stakeholders and mirrored their priorities for standardized technology:

  • Increasing patient safety

  • Improving staff engagement

  • Enhancing experiential care

  • Improving reporting & analytics

  • Streamlining clinical workflows

  • Improving clinical communication

  • Supporting a healing environment

  • Developing sustainable, adaptable systems

  • Delivering advanced technology with a limited, consistent interface for all associated or connected systems

  • Securing and protecting the integrity of networks, applications, and data

  • Recognizing initial and ongoing capital savings from a single source vendor


The flexibility and adaptability of West-Com & T.V., Inc. as a vendor was also a key factor in Adventist Health’s decision; their team has an excellent and proven reputation for providing expert knowledge and experience in every aspect of the nurse call system design, implementation, and operation, and most importantly, ongoing service and support. Viviano Gutierrez, of the Adventist Health project team noted that “We expected a lot more challenges in the first rollout. Because West-Com & T.V., Inc. is such a good partner, we haven’t experienced any of those challenges.”


"Healthcare facilities are focused on providing safe, high-quality care to patients every day. At West-Com, we are dedicated to the innovation of cutting-edge technologies such as digitized whiteboards, touch screen workflow stations, mobile connectivity, EMR synchronization, and other essential interfaces to our valued partners to complement the delivery of care. We recognize that a one-size-fits-all approach does not suffice; we take great pride in collaborating with healthcare facilities, comprehending the intricacies of their patient care environments, and creating tailored systems that genuinely enhance the quality of care provided by their dedicated staff," emphasized West-Com & T.V., Inc. Vice President George Ghassan. "At Adventist Health, our technology will serve as the backbone of care within the hospital and will deliver a significantly positive impact on both the caregiver and patient experience. We believe that the work we do mirrors Adventist Health’s core value of being a mission owner"


Visit West-Com & T.V., Inc. online to request a demo of their nurse call solutions and explore products that support clinical workflow, care quality and patient safety across the care continuum.


About West-Com & T.V., Inc.

West-Com & T.V., Inc.is a leading supplier of state-of-the-art healthcare communication systems throughout Arizona, California, Oregon, Hawaii, and Nevada. The company is the exclusive factory direct partner of West-Com Nurse Call Systems, Inc., a recognized leader in innovating sustainable healthcare solutions that advance successful patient care outcomes. West-Com’s nurse call, clinic and senior care communication systems are being used by caregivers around the world to streamline workflow, enhance communications and improve patient safety. More at westcomtv.com.


About Adventist Health

Adventist Health is a faith-based, nonprofit, integrated health system serving more than 80 communities on the West Coast and Hawaii with over 400 sites of care. Founded on Adventist heritage and values, Adventist Health provides care in hospitals, clinics, home care agencies, hospice agencies and joint-venture retirement centers in both rural and urban communities. Our compassionate and talented team of 37,000 includes employees, physicians, allied health professionals and volunteers driven in pursuit of one mission: living God's love by inspiring health, wholeness, and hope. We are committed to staying true to our heritage by providing patient-centered, quality care. Together, we are transforming the healthcare experience with an innovative and whole-person focus on physical, mental, spiritual and social healing to support community well-being.

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